Responsibilities

• Act as the primary liaison between internal business stakeholders and delivery teams for digital content updates.
• Manage end-to-end coordination of web and app content requests—from intake and prioritization to execution and QA.
• Collaborate with local and global publishing teams to align on timelines, technical requirements, and publishing readiness.
• Draft clear project briefs and maintain trackers, timelines, and issue logs.
• Proactively identify risks, remove blockers, and escalate issues where needed.
• Uphold quality standards across UX, legal, accessibility, and functionality checks.
• Support post-launch validation and coordinate rollbacks or hotfixes as necessary.

Requirements

• 5–7 years of experience in project/account management or digital content operations.
• Strong proficiency with JIRA and related project/task management tools.
• Experience with Adobe Experience Manager (AEM) or other CMS platforms such as WordPress, Hybris, or Shopify.
• Exceptional organizational and communication skills, with experience interfacing across cross-functional teams.
• Comfortable managing multiple priorities in a fast-paced, matrixed environment.
• Self-starter who thrives in structured and ambiguous situations alike.

Preferred

• PMP (Project Management Professional) certification.
• Experience supporting mobile app content workflows or push notifications.
• Familiarity with Confluence or similar collaboration tools.
• Understanding of accessibility and compliance best practices (e.g., WCAG, 508, legal copy).
• Experience working in enterprise or large-scale digital ecosystems.

Benefits

• We offer competitive benefits including health coverage, PTO, 401k, and professional development opportunities.