Responsibilities

• Input a steady stream of digital orders into ad-serving programs daily.
• Assist in the onboarding of new customers, ensuring all campaign details and requisite information are transmitted to the campaign manager, working with the Programmatic Specialist Managers to ensure client-side actions are completed (tag placement, analytics setup, creative approval, etc.), and all new customer / new campaign SLAs are met
• Enter campaign details into production tracking software, ensuring a smooth and timely launch of all elements across all campaigns assigned, coordinating amongst all stakeholders.
• Document customer goals, track work completed, and provide updates on the process to customers and sales colleagues
• Analyze and interpret customer campaign reports/dashboards and deliver key findings to customers to ensure alignment with campaign expectations.
• QA on contract/billing as required to identify errors and inconsistencies in contracts and campaign details.
• Liaison for sales and Programmatic Specialist Managers with internal departments and partners
• Solve campaign problems and effectively escalate issues.

Requirements

• Bachelor’s degree in a related field preferred, but not required.
• Self-driven problem solver, able to adapt in a rapidly changing, high-energy environment.
• Experience in some combination of the following: digital marketing campaign management, media planning, campaign optimization, digital marketing analytics, account management, and customer support.
• Strong attention to detail and organizational skills.
• Excellent presentation, written, and oral communication skills.
• Base knowledge of CRM/Help Desk platforms.

Preferred

• A working knowledge of programmatic display, audio, and video advertising is a plus.
• A working knowledge of tag placement, configuration, and management is a plus.
• An understanding of HTML, JavaScript, and WordPress CMS is a plus.

Benefits

• Connoisseur invests in people who invest in themselves and offers employees a competitive package of health and welfare benefits.
• - Comprehensive Benefits Package: Medical, Dental, and Vision. Supplement Life Insurance, AD&D Coverage, STD, and LTD coverage.
• - Paid Time Off: 17 PTO days and 10 company holidays.
• - 401(k) Retirement Plan: Employer matching to support your future financial goals.
• - Employee Assistance Program: Free support services for you and your household.