Program Manager, Brand & Creative Operations (Contract)

New York City, NY (Hybrid)

$80/hr – $90/hrSenior Level5+ years expContract

Posted 9 days ago

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Job Summary

Own end-to-end program tracking and cross-functional delivery for brand and creative initiatives from intake through delivery, while maintaining timelines, risk management, and stakeholder alignment across multiple workstreams.

  • End-to-end program ownership across planning, tracking, and execution in Asana and Sheets
  • Lead creative intake to delivery, including capacity planning, scoping, dependencies, and approvals

Job Description

Responsibilities

  • - Program & Workflow Ownership — Own end-to-end program tracking and workflow management across Asana and Google Sheets, building and maintaining project structures, owners, milestones, dependencies, and approval/decision points, while keeping timelines and status current across multiple concurrent strategic and BAU initiatives.
  • - Creative Intake & Delivery — Partner with the Account Director and Creative Leads on the full lifecycle of creative briefs from intake through final delivery, confirming capacity planning, scope, deliverables, required inputs, owners, approvers, dependencies, timing and available capacity before work is committed.
  • - Stakeholder Communication — Lead weekly status and working meetings, document decisions, owners and action items, and provide clear, concise, executive-ready updates that distinguish current status, decisions needed, risks and next steps. Communicate the downstream impact of changes to scope, priority, timing or resourcing so stakeholders can make informed decisions.
  • - Risk Management & Escalation — Identify blockers, conflicting dependencies and delivery risks early; assess their impact on scope, timing, and capacity. When escalation is needed bring it promptly to Brand & Creative leadership with clear options and a recommended path.
  • - Cross-Functional Coordination — Partner with account management, design leads, and copy leads to scope incoming requests, estimate timelines, and align resourcing against shifting priorities.
  • - Process Stewardship — Maintain and reinforce established intake, briefing, review, approval and delivery processes. Clarify roles and decision rights, document agreed changes, and identify practical improvements that increase visibility, accountability and predictability.

Requirements

  • - 5–7+ years of project or program management experience in a creative, agency, or marketing environment, with a demonstrated ability to operate independently at a senior level.
  • - Advanced, hands-on Asana proficiency — building projects, configuring rules and dependencies, and generating reporting.
  • - A proven track record managing multiple concurrent creative workstreams with precision, reliable documentation and consistent follow-through.
  • - Executive-ready written and verbal communication, with strong meeting facilitation skills and the ability to present facts, clarify decisions and align stakeholders across levels.
  • - Strong operational judgment and composure when priorities shift or information is incomplete, with the ability to translate ambiguity into clear scope, owners, dependencies, decisions and next steps.

Preferred

  • - Experience with agile or sprint-based workflows strongly preferred.
  • - Familiarity with creative collaboration tools and workflows, including Google Drive, Figma and Adobe Creative Suite, is a plus.
Fetch Pet Insurance logo

Fetch Pet Insurance

4.1 Glassdoor

Fetch Pet Insurance is a leading tech-enabled pet wellness company dedicated to helping pet parents give their cats and dogs a longer, healthier life.We offer the most complete pet insurance coverage in the U.S. and Canada. But our commitment to pets and their parents doesn’t stop there. We also champion causes that strengthen the bonds between pets and people — from supporting Project Street Vet, a nonprofit that provides free veterinary care to the pets of those experiencing homelessness, to raising hundreds of thousands of dollars in aid for animals displaced by natural disasters and developing groundbreaking tools that help pet parents better support their pets’ health.Fetch is proud to be the preferred pet insurance provider for shelters across North America. Since 2018, we’ve contributed over $9 million to support shelters and the vital work they do to find forever homes for dogs and cats.Helping pets live healthier, happier lives alongside the people who love them is at the heart of our mission. To advance that mission, we created the Fetch Veterinary Advisory Board, a team of leading veterinarians, industry experts, and pet health specialists whose expertise helps shape our products, policies, and tools. Every decision we make is guided by what’s best for pets and their families.None of this would be possible without the talented, passionate people who make up our team. We’re a team of over 350 passionate pet lovers and pet parents worldwide. Fetch employees are pet lovers who are motivated by deepening the human-pet connection. As part of that culture, we’re honored to partner with Autism Speaks, an organization dedicated to creating a more inclusive world for all individuals. We also embrace inclusive hiring practices and foster supportive workplace environments so that every employee feels empowered to thrive.Fetch offers more coverage. More money back. More peace of mind. That’s why we’re proud to protect over 500,000 dogs and cats — and counting!

Founded in 2003
New York, New York, USA
331 employees (21 in marketing)
80% recommend to a friend
88% CEO approval

Traffic Signals

Monthly Visitors
667.2K
Monthly Google Ads Budget
$3.8K
Traffic Source Mix
Search
33.3%
Direct
57%
Referral
8.3%
Social
0.8%
Paid
0.5%

Headcount Trend

Current headcount: ~331

Marketing Team

Marketing Team Size
15 (5% of company)
Median Career Experience
11 years
Median Tenure
2.2 years
Marketing Roles Posted (Last 30 Days)
1

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