Responsibilities

• Own and drive the product vision and roadmap for Dynamics CRM and Field Service, aligning with organizational priorities
• Manage and prioritize the product backlog based on business value, customer feedback, and strategic goals
• Engage with internal and external stakeholders to gather, analyze, and refine requirements
• Collaborate closely with development and QA teams to:
• Define clear acceptance criteria
• Ensure high-quality delivery aligned with expectations
• Monitor product performance, usage, and adoption metrics, and recommend improvements
• Lead release planning, including sprint planning and go-live coordination
• Facilitate continuous feedback loops to drive product enhancements and innovation
• Ensure alignment between business needs and technical implementation

Requirements

• 8+ Years of Strong background in IT project/program management, preferably with exposure to:
• Microsoft Dynamics CRM
• Dynamics 365 Field Service
• Excellent communication and stakeholder management skills, with the ability to bridge business and technical teams
• Proven ability to manage multiple priorities in a fast-paced, evolving environment
• 6+ Years of Experience with Agile and Waterfall methodologies
• 8+ Years of Hands-on experience with tools such as:
• Azure DevOps
• Jira or similar work management tools
• Strong analytical and problem-solving abilities

Preferred

• Experience working on Dynamics 365 implementations or enhancements
• Understanding of customer service operations or field service processes
• Exposure to product analytics and KPI tracking
• Experience in cross-functional and global team environments