Responsibilities

• Assess, plan and coordinate major aspects of projects/production on their own and in conjunction with production leadership
• Provide and/or develop unique solutions to client concerns, process improvement, invoice reconciliation, proof of deliveries, etc.
• Build and maintain client relationships
• Ability to consult with clients & production to execute plans
• Establish own priorities in order to meet the demands of the business
• Often manages high profile / larger volume and/or complex accounts
• May mentor junior-level staff, by providing a quality review, sharing knowledge, and demonstrating expertise
• Ensure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule.
• May provide pre-sales support with clients and discuss the manufacturing capabilities and requirements needed to produce a successful job.
• May assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments.

Requirements

• HS diploma or GED with 5+ years of relevant client service / administrative/operational support in manufacturing operations or office environment directly related to the duties of the job.
• May possess additional education certification at this level.
• Requires excellent knowledge of the functional area(s) related to the job or good knowledge related to a professional field of work.
• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
• May provide oversight of work conducted by junior-level staff and/or review/audit work for accuracy.
• Must have a working knowledge of systems such as MS Office and/or MAC as well as the Google Suite or other programs specific to the job in order to complete job duties successfully.
• Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
• Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.
• Must be able to work weekends and holidays as needed.

Nice to Have

• May possess additional education certification at this level.

Benefits

• medical, dental, and vision coverage
• paid time off
• disability insurance
• 401(k) with company match
• life insurance and other voluntary supplemental insurance coverages
• parential leave
• adoption assistance
• tuition assistance
• employer/partner discounts