Responsibilities

• Drive operational oversight and execution of patient support services vendor contract performance including quality monitoring and service levels.
• Create new materials and program websites for field-based employees and HCP office staff.
• Identify access challenges and develop programs to optimize service offerings and drive patient pull-through.
• Develop and execute communication plans ensuring clear communication between Navisync and Pharmaceutical Marketing Strategy partners, as well as Account, Sales, and Field Reimbursement teams.
• Collaborate with cross-functional colleagues to optimize education of service programs and resources for sales and field reimbursement teams.
• Provide training oversight/execution of Patient Access Specialists, Reimbursement Specialists, and Nurses, focusing on vendor partner staff development.
• Monitor and measure customer feedback, internal performance data, and market needs to identify and implement service enhancements.
• Collaborate with Legal, Regulatory, and Compliance partners to ensure compliant development and execution of Patient Support Services initiatives.
• Support scalable development of launch capabilities, technology, and business processes.
• Identify opportunities for business development and expanded services within the existing client base.

Requirements

• Bachelor's degree in healthcare administration, Life Sciences, Business Administration, or a related field (master’s degree preferred).
• Minimum of 10 years of experience in patient support services, healthcare program management, or a related field.
• Strong background in audit readiness, governance, and compliance.
• Excellent project management and leadership skills, with the ability to manage multiple projects simultaneously.
• Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Familiarity with regulatory requirements and industry standards related to REMS and patient support services.

Preferred

• Experience with data management, reporting, and digital healthcare tools is an asset.
• Experience with systems and process improvement and implementation.
• Curiosity and willingness to challenge the status quo.
• Data and insights driven decision-maker; able to distill large amounts of data.

Benefits

• Flexible hybrid work model combining in-office and remote work to facilitate collaboration, productivity, and work-life balance.
• Medical, Dental and Vision Benefits
• Company-paid Life Insurance for all employees
• 401K Retirement Plan with 50% match up to IRS limits
• $60 Non-Taxable Reimbursement per payroll for technology ($1,440/yr)
• Professional Tuition Reimbursement
• Generous and Flexible Paid Time Off (Vacation/Sick/Bereavement)
• Discretionary Annual Bonus
• Company Paid Holidays
• Friday Summer Hours (Memorial Day thru Labor Day)