Responsibilities

• Social Media & Community Management (70% Focus)
• Content Management: Develop and manage monthly editorial calendars and organic publishing workflows across Meta and other social platforms.
• Creative: Leverage existing creative content and messaging framework to edit social copy aligned with brand voice; collaborate with creative teams who will develop static, carousel, and short-form video content.
• Community Engagement: Monitor brand channels for comments and direct messages, responding in a timely, brand-appropriate manner.
• Moderation & Risk: Manage escalation workflows for sensitive topics and identify potential compliance issues or reputational risks.
• Social Intelligence: Support social listening programs to monitor trends, sentiment, and competitor conversations to surface actionable insights.
• Paid Media: Collaborate with the Biddable (Paid Search and Social team) day-to-day to execute and optimize paid content and understand results and insights
• Influencer Management: Facilitate creator collaboration through strategic briefing, content coordination, and end-to-end campaign implementation.
• Client Success: Support the day-to-day success of client relationships, providing effective communication, end-to-end project management, and creative problem-solving
• Media Planning & Support (30% Focus)

Requirements

• Bachelor degree in related field or equivalent work experience
• 1–3 years of experience in social media management, community management, or digital media planning
• 1+ years with account / client services and/or project management responsibilities
• Strong understanding of Meta platforms (Facebook/Instagram); experience with TikTok preferred
• Some knowledge of media channels including Digital Display, Digital Video, Paid Social, Programmatic
• Experience analyzing data, including analyzing both raw and refined data sets
• Ability to organize and prioritize work and deliver with a sense of urgency
• Ability to operate in undefined areas (“gray areas”) with the ability to adapt to changing priorities and multiple tasks
• Ability to work autonomously yet seek counsel when necessary
• Excellent communication and time management skills