Responsibilities

• Generate high-quality leads by executing community events and conducting localized outreach within the Medicare senior community.
• Identify and convert leads through cold calling, digital channels, and referrals from the broader outreach team.
• Persistently engage prospective patients via email, phone, and face-to-face networking to build a robust sales pipeline.
• Stay current on service updates, marketing initiatives, and organizational workstreams through active participation in team briefings.
• Partner with Community Relationship Managers (CRMs) and Outreach leadership to align on lead generation strategies and Insurance Agent (IA) partnerships.
• Meticulously document all customer interactions and sales activities within the CRM and internal business systems.
• Serve as the primary liaison between clinical teams and new patients to ensure a seamless transition into our care.
• Address and resolve prospect concerns or complaints with empathy, ensuring a positive first impression of Oak Street Health.
• Maintain consistent touchpoints with prospects to foster trust and long-term community presence.

Requirements

• 1+ years in Sales or Healthcare environments.
• Ability to cold call, manage digital lead channels, and influence key stakeholders.
• Exceptional verbal and written communication skills with a professional phone presence.
• Skilled at navigating external barriers and managing multiple priorities in a fast-paced environment.
• Must have a valid driver’s license and reliable transportation. Note: This role is 60% field-based and 40% clinic-based.
• Flexibility to work weekends for community events and patient engagement.
• US work authorization.

Preferred

• Strong computer skills, including basic knowledge of Microsoft and/or Google Suite
• Experience with Customer Relationship Management (CRM) and/or Electronic Medical Record (EMR) software is a plus.
• Fluency in another language is not required, but is a plus when it comes to connecting with our diverse patient communities.

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.