Responsibilities

• Build and maintain a deep understanding of our services and how each package or membership can benefit patients at different stages of their wellness journey.
• Create a seamless, consultative sales experience that ensures each patient feels heard and receives personalized recommendations.
• Guide patients toward the best memberships, packages, peptides, retail products, and wellness services to support their goals.
• Consistently achieve personal and team sales goals through memberships, package sales, retail sales, and patient retention initiatives.
• Deliver an elevated patient experience from check-in through checkout, helping create a welcoming and luxury wellness environment.
• Assist with patient follow-up, rebooking, lead response, and retention outreach through phone calls, texts, and email communication.
• Help generate patient reviews, referrals, and community engagement opportunities.
• Foster strong relationships with members by providing exceptional customer service and proactive communication.
• Assist with membership management, including freezes, billing questions, and cancellations.
• Focus on maximizing membership utilization and improving retention through regular outreach and relationship-building.

Requirements

• Sales experience – Proven track record of driving sales and exceeding goals.
• Social media & marketing experience – Comfortable creating content, engaging online, and helping execute marketing campaigns.
• Customer service expertise – A passion for delivering exceptional patient experiences.
• Self-starter mentality – Ability to take initiative and work independently to drive results.
• Strong communication skills – Outstanding written and verbal communication with a polished and professional demeanor.
• Problem-solving skills – Ability to troubleshoot, adapt, and find solutions independently.

Preferred

• Wellness-minded – Passion for health, wellness, beauty, or fitness industries preferred.

Benefits

• Competitive commission and bonus structure with strong earning potential.
• Free IV Drip Membership and B12 shots to help you feel your best.
• Employee discounts on services and retail products.
• Opportunities to attend fun local events and wellness festivals.
• Growth opportunities within a rapidly expanding wellness brand.
• The opportunity to work alongside amazing patients and a supportive, passionate team.