Patient Experience & Growth Manager

Drexel Hill, PA (On-site)

$50K/yr – $55K/yrMid LevelFull time

Posted 6 weeks ago

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Job Summary

Own local community growth and front-of-clinic activation to drive patient acquisition and retention through outreach, events, and hands-on patient experience.

  • Growth & Community Outreach ownership: build partnerships and local events that feed the patient pipeline.
  • Lead Follow-Up & Conversion: fast, trusted follow-up and lead tracking to lift scheduling rates.
  • Patient Experience & Retention: create a welcoming clinic environment and sustain patient journeys.

Job Description

Responsibilities\n - Growth & Community Outreach - Build relationships with local physicians, gyms, and community partners\n - Growth & Community Outreach - Represent the clinic at events and through local outreach\n - Growth & Community Outreach - Generate new patient leads through community engagement\n - Lead Follow-Up & Conversion - Follow up with prospective patients in a timely and professional manner\n - Lead Follow-Up & Conversion - Answer questions, build trust, and guide individuals toward scheduling visits\n - Lead Follow-Up & Conversion - Track and manage leads to improve conversion rates\n - Patient Experience & Retention - Create a welcoming, professional, and supportive environment in the clinic\n - Patient Experience & Retention - Ensure patients feel valued, understood, and motivated to continue their journey\n - Patient Experience & Retention - Support retention through follow-up, encouragement, and accountability\n - Marketing & Brand Support - Assist with social media content, testimonials, and local marketing initiatives
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Traffic Signals

Monthly Visitors
88.7K
Monthly Google Ads Budget
$36.2K
Traffic Source Mix
Search
48.4%
Direct
42.3%
Referral
4.5%
Social
2.6%
Paid
2.1%

Headcount Trend

Current headcount: ~2

Marketing Team

Marketing Roles Posted (Last 30 Days)
1