Responsibilities

• Act as the primary point of contact for assigned clients, building authentic, trust-based relationships.
• Provide high-quality customer service through timely updates, proactive communication, and a deep understanding of client goals.
• Communicate project status, timelines, expectations, and deadlines clearly and consistently.
• Lead client meetings, gather requirements, and translate client needs into actionable tasks for internal teams.
• Oversee projects from start to finish, ensuring all deliverables are completed on time and meet quality standards.
• Manage timelines, milestones, and task assignments using the project management tool, Asana
• Ensure team members have the information needed to complete tasks efficiently.
• Identify potential delays or roadblocks and proactively develop solutions.
• Maintain a general understanding of SEO best practices, content development, paid advertising, and digital marketing fundamentals.
• Review deliverables to ensure accuracy, alignment with strategy, and adherence to client requirements.

Requirements

• Strong communication skills—clear, professional, confident, and empathetic.
• Proven experience managing client accounts or projects in a digital marketing or creative agency.
• Ability to manage deadlines and keep both clients and internal teams on schedule.
• Highly organized with excellent time management skills.
• Ownership mindset with a commitment to delivering top-quality work.
• General understanding of SEO, content development, and paid marketing fundamentals.
• Ability to explain complex digital concepts in simple, client-friendly terms.

Preferred

• Experience with Asana or similar project management platforms.
• Familiarity with WordPress and basic website content workflows.
• Previous experience in a digital marketing agency or client services environment.
• Understanding of website builds, user experience, and digital best practices.

Benefits

• 401(k)
• 401(k) matching
• Flexible schedule
• Professional development assistance