Responsibilities

• Brand Voice Adaptation: Independently manage multiple workstreams, each with unique brand voices, across diverse industries and company sizes, ensuring consistent and on-brand communication
• Copywriting: Maintain a high standard of grammar, spelling, and writing quality in all social media interactions to enhance the brand's professionalism and credibility
• Customer Interaction: Respond promptly and professionally to customer interactions, comments, and messages across all social media platforms during business days, addressing inquiries, resolving issues, and fostering positive engagement
• Crisis Management: Proactively monitor social media channels for potential issues or crises, and take appropriate action to mitigate and resolve them swiftly
• Community Building: Cultivate and grow online communities by engaging with followers, encouraging discussions, and identifying opportunities for user-generated content
• Reporting and Analysis: Track and analyze social media engagement metrics, sentiment, and trends to provide actionable insights for improving social media community
• Trend Analysis: Keep a keen eye on competitors' and social media trends, identifying opportunities and best practices for effective community management
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Requirements

• Past experience in customer relations/service and/or organic social media management
• Social Media Proficiency: Demonstrated expertise in navigating and managing various social media platforms, including but not limited to Facebook, X, Instagram, LinkedIn, and TikTok
• Excellent Communication Skills: Strong written and verbal communication skills with a keen eye for grammar, spelling, and attention to detail to maintain professionalism in interactions
• Brand Voice Adaptability: Ability to seamlessly adapt to and mimic various brand voices, tones, and personas, ensuring consistent messaging across diverse industries
• Organizational Skills: Highly organized and autonomous with the ability to manage multiple workstream
• Analytics Awareness: Familiarity with social media analytics tools and an understanding of key metrics to track and measure community engagement and sentiment
• Customer-Centric Mindset: A strong commitment to enhancing the customer experience through thoughtful and engaging interactions on social media; capacity to proactively address and resolve customer concerns and issues, and to identify opportunities for positive community growth