Responsibilities

• Build an AWS leads database by interacting with customers by phone, email and/or live chat
• Respond to customers’ inquiries in a timely manner to accelerate their cloud journey
• Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest
• Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases
• Through nurture efforts, create higher value leads resulting in higher conversion rates
• Actively leverage AI to catalyze your productivity and globalize any break-through solutions through structured scaling programs
• Opportunity to be part of a team to lead global cross-functional MRC projects, driving operational excellence and better customer experiences

Requirements

• 2+ years of professional non-internship marketing experience
• 1+ years of Salesforce, Tableau, Vidyard, and Excel experience
• 1+ years of designing, building, and launching successful email engagement programs, specifically lifecycle/nurture programs experience

Preferred

• Experience working with a major brand or entertainment company in project/production management
• Experience in e-commerce, start ups, advertising, commercial
• Experience using data visualization tools