Responsibilities

• Respond quickly to client inquiries and timely matters, maintaining composure in high-pressure and stressful situations.
• Assist with writing, editing, and posting on-brand content for clients, optimized for each platform.
• Safeguard sensitive and confidential client information and handle all tasks with the utmost discretion and professionalism.
• Monitor comments and fan chatter continuously during scheduled shifts, and report in real time to client teams.
• Scan for the latest press coverage and track pickup of key articles to report in real time to client teams.
• Track and report unauthorized uploads of artist performances, music, photos, or videos, and file for removal, as needed.
• Assist with urgent needs and side projects as they arise, including client-facing projects.
• Various Marketing tasks assigned on a daily basis.

Requirements

• Availability to work evenings, weekends, and holidays as they fall within a recurring weekly schedule (this team operates every day of the year).
• Comfortable working on a computer and iPhone for the duration of the workday. Dependable equipment and internet connection is required at all times during scheduled shifts.
• Proficiency across ALL social platforms and their respective search/tag functionalities.
• Excellent written communication skills and the ability to craft on-brand, grammatically correct, engaging copy.
• Basic video/photo editing skills for social platforms (using software such as Premiere Pro, InShort, CapCut, Canva, Final Cut Pro, iMovie, Photoshop, Lightroom, etc.).
• Experience with Apple products (Messages, iCloud Photos) and Google Workspace tools (Drive, Docs, Sheets, Gmail, etc.).
• Extremely high attention to detail in all tasks.
• Proactive and vocal – you ask for help, when needed, and collaborate effectively with clients and fellow team members.
• Ability to work independently most of the time.
• A strong interest in the music industry, fandom, and digital trends.