Responsibilities

• Leads the execution of a digital commerce segment (s) that drives revenue and increases market share. Develops operational plans for the team, manages execution, and measures the KPIs.
• Analyzes digital commerce opportunities for a segment of the online business and develops plans to close the gap and exceed customer expectations. Provides direction to the team on research needed, actions to take, and priorities.
• Oversees work and execution plans, partnering with the business teams to translate business plans into tactical action items. Partners with cross-functional business and technology teams to identify and manage interdependencies. Manages risks, issues, decisions and scope changes.
• Holds team accountable for meeting or exceeding expectations by managing milestones and deliverables and coordinating team activities.
• Analyzes multiple sources of data (e.g. sales, customer feedback, conversion, LTR) to identify areas of optimization, create hypotheses, and define business value to ultimately drive action for improvement.
• Serves as a subject matter expert for the digital commerce area assigned to support cross-functional business team needs. Ensure the needs are understood, defined, prioritized, and implemented to close the gap.
• Builds and manages relationships with diverse project stakeholders on business and tech/agile teams by communicating goals, inputs needed, outputs expected, and questions/feedback to ensure that all parties are informed and working to achieve business outcomes.
• Develops and communicates changes or improvements to an online business segment(s) as it relates to initiatives, capabilities, and features to ensure business teams are appropriately informed. Teach business leaders, peers, and working teams about components and importance of digital commerce.
• Identifies formal and informal training opportunities to develop technical skills for the individual and team.
• Identifies resource requirements needed from functional teams such as Core and Online Merchants, Store Operations, Pro, Install, Supply Chain, Omni, Tech, and Marketing.