Responsibilities

• Supports efforts to build, strengthen, and maintain relationships throughout ACPE membership to foster a sense of professional home and belonging for all members in alignment with ACPE's Code of Ethics and commitment to being an anti-bias association.
• Partners with the Director, Member Engagement to provide exceptional member service, timely communication, and responsive support.
• Supports the development and implementation of data-driven member engagement, retention, and recruitment strategies.
• Coordinates member onboarding activities, welcome communications, and member outreach initiatives.
• Monitors engagement trends and recommend strategies to improve member participation, satisfaction, and retention.
• Collaborates with leadership, committees, and volunteers to plan and execute annual, educational, and special member events.
• Maintains accurate records of engagement activities and ensure proper tracking of member participation.
• Generates membership reports, dashboards, and engagement metrics for leadership and Board reporting.
• Collaborates with Finance staff to support timely dues payments, renewals, and membership status updates.
• Identifies opportunities to improve member services, processes, and overall member experience.

Requirements

• A bachelor's degree and two years of related experience, OR an equivalent combination of education, training, and experience.

Preferred

• Experience working in a nonprofit, association, higher education, or membership- based organization is preferred.
• Experience with membership databases, CRM platforms, learning management systems or association management systems is highly desirable.
• Knowledge of iMIS software would be a significant plus.