MarTech Platform Operations Admin (Remote)

USA (Remote)

$90K/yr – $150K/yrSenior LevelFull time

Posted 4 days ago

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Job Summary

Own and operate enterprise event technology platforms and supporting MarTech, overseeing platform admin, integrations, asset templates, and ongoing enhancements; lead cross‑team troubleshooting and documentation while driving operational efficiency across marketing tech.

Own platform administration and health monitoring
Drive integrations, asset management, and templating improvements

Job Description

Responsibilities

Platform Administration & Operations: Serve as the operational owner for enterprise event technology platforms and supporting MarTech solutions.
Administer and optimize platform configurations supporting global marketing initiatives.
Manage event themes, templates, landing pages, registration experiences, forms, and branded marketing assets.
Support day-to-day platform administration, user requests, and operational activities.
Monitor platform health and proactively identify opportunities to improve operational efficiency.
Platform Integrations & Operational Support: Monitor and validate data flow between event platforms, marketing automation systems, CRM platforms, and downstream marketing technologies.
Troubleshoot attendee registration, synchronization, lead flow, and integration issues across multiple systems.
Validate registration workflows, attendee status updates, and marketing data accuracy.
Investigate discrepancies across marketing platforms and campaign data.
Perform root cause analysis on integration failures and coordinate resolutions with Engineering, Data, and Marketing Operations teams.

Requirements

Experience with Splash or a similar enterprise event technology platform.
Experience with Marketo Engage.
Expertise with Email Editor 3.0, including fragment/component configuration, template management, and troubleshooting.
Experience supporting marketing technology and event operations.
Experience with platform administration and configuration.
Experience monitoring and troubleshooting integrations across enterprise marketing platforms.
Strong analytical and problem-solving skills.
Strong stakeholder communication and collaboration skills.
Experience with Marketo email asset management and campaign operations.

Preferred

Experience with enterprise event registration platforms.
Experience with marketing automation integrations.
HTML/CSS knowledge.
Landing page development experience.
Email template management.
Experience with Adobe Experience Cloud.
Experience with Adobe Workfront.
Experience supporting enterprise B2B marketing organizations.
Experience developing reusable email components and assets.
Experience with email QA, rendering validation, and troubleshooting.

Benefits

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!

Blue Acorn iCi

3.9 Glassdoor

Blue Acorn iCi, an Infosys Company, is the leading digital customer experience company pioneering what’s possible through the convergence of analytics, digital commerce, customer experience, and experience-driven commerce offerings.In an era of heightened expectations, it’s crucial to create exceptional interactions and experiences. No other company brings together engineers, data scientists, commerce experts, designers, and strategists to expand your reach, accelerate your sales, service your customers, and grow your business. Through these integrated capabilities and unparalleled expertise, Blue Acorn iCi makes content and digital commerce more effective for your organization.As your strategic partner, we improve the customer journey with insights from analytics and lift key metrics by conversion testing the entire online presence. For brands that need to establish a direct-to-consumer channel, we work from the ground up. Our end-to-end commerce solution includes pre-integrated software, an on-shore call center, performance marketing, and a warehouse with state-of-the-art packaging and shipping capabilities. Because digital transformation is a journey, we understand that brands need services that match their stage of digital maturity. Our solutions are tailored to meet you where you are and scale you to where you want to go. We’ve helped legacy brands and digital natives alike along their journey, including Le Creuset, Charter Communications, LoveSac, Dollar General, Bluemercury, Ticketmaster, Panera Bread, and Gerber.A professional services organization is only as effective as the people and the strategies it employs. Our team continually evolves advanced solutions in content and commerce and innovates our processes to improve client satisfaction. If you’re interested in learning how our services can empower you to improve your customer experience, contact us hello@blueacornici.com.

Founded in 2008

Charleston, South Carolina, USA

227 employees (17 in marketing)

www.blueacornici.com

77% recommend to a friend

94% CEO approval