Responsibilities

• Review operator documentation with Sales and verify contract deliverables and translate to product delivery plans
• Initiate, plan, execute, monitor & control and close new product delivery and additions to existing installations at client sites
• Product Delivery scheduling, including resource requirements, allocation and responsibilities
• Own overall relationship with assigned clients, which includes increasing adoption, expanding use cases, ensuring retention and satisfaction,
• Build and maintain successful customer relationships and communications through meetings, presentations, teleconferences between customer and NRT and provide day-to-day support
• Work with the Product Deployment, Marketing team and Clients to assist with cooperative promotions or trigger-based offers as well as evaluation and communication of the results
• Initiate, plan, execute, monitor & control and close new product delivery and additions to existing installations at client sites
• Track and manage the resolution of outstanding issues or requirements
• Administer and manage onboarding forms for all new customers.
• Follow up on issues by engaging appropriate internal departments.

Requirements

• Proven experience in account/relationship management, business development or client-facing role
• A proven track record of successful project implementation in a software or systems environment; international implementation experience considered an asset
• Experience in working with multi-geographical customers, providing timely support remotely and in-person.
• Ability to manage multiple client accounts and projects simultaneously in a deadline-oriented environment
• Proven experience in project management area. Technical background preferred.
• Polished, professional image and excellent oral, written and interpersonal communication skills a must. This position interacts with clients face-to-face and via phone/Internet on a regular basis. The ideal candidate will be experienced and comfortable speaking with large groups and C-level executives
• Detail oriented and analytical
• Excellent organization, written and verbal communication and presentation skills
• Previous experience working with technology products, mobile, digital products, online marketing, or content management experience preferred
• Previous experience in marketing, casino operations or equivalent is an asset
• Accredited education in Business Administration / Business Marketing / or similar fields (or equivalent experience) in business related discipline is required

Preferred

• Accredited education in Business Administration / Business Marketing / or similar fields (or equivalent experience) in business related discipline is required
• Proficient in Microsoft Office Word, Excel and PowerPoint
• Ability to travel is required
• Previous experience in marketing, casino operations or equivalent is an asset

Benefits

• Our innovative products and success allow us to reward you with competitive salaries, paid time off, individual growth plans, community sharing, collaboration, Health Benefits (including medical, vision, dental, EAP, etc) and more. NRT has metrics designed to get you to where you want to be in your career, and we are your biggest advocate for professional development. We provide training, product knowledge demos, tiered-lever skill building, development workshops, teambuilding exercises, webinars, collaboration, and more. Joining NRT is more than a job: it’s an opportunity to grow and discover.