Responsibilities

• Learning Vehicle Remarketing business processes to become the subject matter expert by documenting business process flows and identifying opportunities for improvement.
• Serving as the business lead on development and enhancement projects for Vehicle Remarketing systems that manage Ford and Ford Credit used vehicle inventory and sales.
• Developing business requirements and process flows and working with our IT partners to create/update specifications. Develop test plans and cases, review IT test results and perform UAT testing to validate business requirements. Log issues and work with the IT team to resolve.
• Working with other Ford and Ford Credit business and system areas to provide analytical support and troubleshooting for requests such as cash flows, account balances, tax audits, and data requests.
• Maintaining inbound and outbound record layouts and communicating changes to all customers both inside and outside the Company.
• Coordinating and reviewing testing for all changes between vehicle remarketing systems and external systems such as auction and ramp systems.
• Assisting customers within the company (Vehicle Remarketing Area Managers, Ford Credit Central Office and Business Centers, CVMS, ARS, eFRIS, Wholesale, CATS, Dealer Contracts, Ford of Canada, Treasury, etc.) with problem resolution, information requests, intra-company communications, new program coordination and follow-up.
• Assisting Used Vehicle Information System (UVIS) customers outside the company (AutoTec, Auctions, Carfax/Carproof, etc.) with problem resolution, information requests, inter-company communications, new program coordination, and follow-up.

Requirements

• Bachelor’s degree in business or equivalent field
• Self-starter with strong analytical skills, strong oral and written communication skills.
• Program/project management experience, business requirement and Test Case development experience.
• Ad hoc reporting experience (WebFocus experience preferred), Microsoft Office application experience - including Excel, Word and Outlook.

Preferred

• Prior vehicle termination processing, UVIS/VRHUB, Workflow and DISNE experience
• Familiarity with project management software (i.e. JIRA)

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.