Responsibilities

• Lead, coach, and develop a team of Marketing Support Specialists to ensure high performance, engagement, and professional growth
• Manage team workload, priorities, and resource allocation to ensure timely and effective support across multiple brands.
• Monitor support requests, service trends, and operational performance to identify opportunities for process improvement and increased efficiency.
• Develop, implement, and maintain standard operating procedures, workflows, and support documentation to ensure consistency and scalability.
• Identify opportunities to automate, standardize, and improve operational processes that enhance team productivity and service quality.

Requirements

• 5+ years of experience in marketing support, customer support, marketing operations, business operations, shared services, or a related operational environment.
• 3+ years of experience leading, coaching, or supervising employees.
• Experience developing operational processes, improving workflows, and driving continuous improvement initiatives.
• Experience collaborating with cross-functional teams to resolve issues and improve service delivery.
• Strong written and verbal communication skills with the ability to communicate technical concepts to both technical and non-technical audiences.
• Demonstrated analytical and critical thinking skills with the ability to interpret data and make informed business recommendations.
• Ability to evaluate technology solutions, vendor proposals, and business requirements using sound judgment.
• Ability to manage ambiguity, prioritize competing initiatives, and develop structured solutions to complex business problems
• Bachelor’s degree in a Marketing, Business or a related field

Benefits

• Paid time off, Paid holidays, Recess breaks, wellness programs
• Check out our benefits offerings Neighborly | Benefits Guide