Responsibilities

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Organizes and coordinates the marketing efforts for all communication efforts for the company in the Promotions sphere, with a consistent and appropriate voice.
• Monitors Promotions/events, Marketing and Bus promotions for opportunities to engage in active and relevant conversations about the property.
• Assists and supports the Marketing Department with the set-up execution and follow-up of casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.
• Assisting the Marketing Center, Box Office and Event Center counters as needed. This may include but not limited to handling cash and Guest Comps.
• Assists all customers (internal and external) with their concerns.
• Assist with welcoming bus patrons, confirming, counting, balancing and distribution of any coupons.
• Verifies completed paperwork supporting promotions and bus.

Requirements

• Must be at least 21 years of age.
• One (1) year of related experience required, preferably in Marketing.
• Excellent verbal, written, and interpersonal skills.
• Technical proficiency and knowledge in MS Office (Word, Excel & Outlook).
• Demonstrate ability to drive toward results.
• Supervises and coordinates the work of Marketing Representatives during an assigned shift.

Preferred

• Experience with conflict/resolution preferred
• Experience in Players Club strongly preferred
• Possess excellent oral and written communication skills; strong client interface and presentation skills preferred.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.