Responsibilities

• Build and maintain a library of high-converting funnel templates, automations, and CRM pipelines tailored for 10X Business Coaches.
• Package and update account snapshots for one-click deployment and easy cloning.
• Standardize settings (domains, email/SMS, calendars, pipelines, forms, triggers) for consistent, reliable launches.
• Serve as the primary point of contact for all OMNI technical/configuration questions.
• Host the weekly OMNI support call every Wednesday at 10:30 AM EST.
• Offer optional 1:1 onboarding/setup sessions for coaches.
• Provide responsive support via email/tickets and quick live troubleshooting calls.
• Track issues, resolutions, and patterns to prevent repeat problems (create fixes or SOPs).
• Oversee the OMNI GHL Agency backend (provisioning, permissions, sub-account hygiene).
• Ensure billing, payment collection, and account provisioning work end-to-end.

Requirements

• Proven GoHighLevel expertise (agency or white-label admin experience a big plus; GHL Certified preferred).
• Deep understanding of CRM design, automations, and funnel mechanics .
• Excellent communicator who can teach, de-jargonize, and keep users calm under pressure.
• Highly organized and process-driven; you love clean snapshots, tidy sub-accounts, and clear SOPs.
• Comfortable running Zoom trainings, hosting live calls, and supporting multiple clients at once.

Preferred

• GoHighLevel Agency Admin, Twilio/Wazzap/telephony setup, domain/DNS/auth (SPF/DKIM/DMARC), Stripe/Chargebee, Loom, Helpdesk/Ticketing (Zendesk/Help Scout), basic HTML/CSS for emails, Zapier/Make for light integrations