Responsibilities

• Deliver world-class client service while consulting with our customers daily to identify their marketing needs, build strategic marketing plans to guide them to success, and help execute to deliver on those needs efficiently.
• Provide guidance and outstanding white-glove service to our customers.
• Learn the Compass advantage and be an advocate for our platform.
• Develop an understanding and promote the value and application of our products, tools, and programs to our customers, both generally and in response to specific marketing needs.
• Create strategic marketing plans in tandem with the Compass platform that will allow our customers to maximize the effectiveness of their budgets against tactics that will work toward achieving their marketing goals and grow their business; this includes branding, print advertising, digital, social, direct mail, video, paid media, etc.
• Move quickly to organize and assemble templated creative work such as print ads, brochures, and more utilizing InDesign.
• Liaise between the company’s design team and agents to communicate and coordinate the delivery of larger projects and all associated materials (photography, copywriting, overall content development, etc), while establishing cohesion between the Compass brand and the marketing/advertising deliverables of our agents.
• Provide “surprise & delight” experiences for our customers, from personalized recognition notes to proactively crafting targeted marketing strategies.
• Thoughtfully analyze and optimize your customer’s marketing plans to help inform future strategies, exceeding agent expectations.
• Work with advertising and media vendors to secure agent advertising spend and budget allocations, as well as opportunities for the local Compass brand.