Marketing Shift Mgr at Seneca Gaming Corporation | Buffalo, NY

Seneca Gaming Corporation

Marketing Shift Mgr

Buffalo, NY (On-site)

Salary Not AvailableSenior Level3+ years expFull time

Posted 4 weeks ago

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Job Summary

Own the front line of casino marketing operations, balancing guest-facing events with administrative rigor and cross-department coordination.

Operations Ownership: run booths, promotions, and events while ensuring accurate incentive, coupon, and paperwork handling with quick audits.
People & Process: supervise Players Club staff, train for guest service, and standardize communications with auditors and other departments.

Job Description

1. Ability to communicate effectively with patrons and other departments professionally.
2. Assist with day-to-day operations of the marketing booths and promotions/events.
3. Perform duties to ensure all incentive packages, coupons and controlled forms are accurately counted, issued and reconciled on a daily basis, when required, in accordance with policies and procedures.
4. Responsible for all bus and promotional paperwork, reconciliation done so correctly adhering to departmental and Income Audit Procedures.
5. Maintain assigned files and record keeping ensuring accuracy and integrity of database information to achieve the highest level of guest service for the casino customer.
6. Organize and run current promotional events when called upon to do so.
7. Oversee and implement all phases of busses coming into the property.
8. Perform assigned duties under frequent time pressure in an interruptive environment.
9. Assist with direct mailing to include updating customer account information and questions, proofreading and related duties.
10. Interact with all casino related departments to coordinate group activities.

1. Must be 18 years of age or older upon employment.
2. High school diploma or its equivalency required.
3. Three (3) years previous customer service experience required. Marketing gaming experience preferred.
4. Prior supervisory experience preferred.
5. Management / Leadership Proficiency required.
6. Accounting & computer competency.
7. Previous telemarketing experience preferred.
1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
3. Must have the ability to deal effectively and interact well with the customers and employees.
4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Marketing gaming experience preferred
Prior supervisory experience preferred
Previous telemarketing experience preferred

Seneca Gaming Corporation

Since opening Seneca Niagara Casino in 2002, Seneca Gaming Corporation has grown into one of the largest private sector employers in Western New York, with 4,000 employees at its three locations. The company operates world-class facilities offering more than 6,000 slot machines, 140 table games, 1,000 hotel rooms, a championship golf course and other related amenities.Established by the Seneca Nation of Indians in August of 2002, Seneca Gaming Corporation is the umbrella company of three incredible gaming and resort destinations, and an award-winning golf course. With our wide array of services and amenities, there are literally hundreds of exciting opportunities to grow your career with us. From Table Games Dealers to Culinary Professionals, Advertising and Marketing experts to Hospitality and Spa, there’s a role for everyone! And with guests from all over the world, no two days are ever alike! You’ll never be bored here – that’s why we like to think we have The Best 8 Hours around.View a FULL LIST of current career opportunities: thebest8hours.com

Founded in 2002

Niagara Falls, New York, USA

923 employees (113 in marketing)

www.SenecaCasinos.com