Marketing Senior Associate, Channel Strategy & Optimization (CSO)

Columbus, OH (On-site)

$81K/yr – $135K/yrSenior Level5+ years expFull time

Posted 4 months ago

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Job Summary

Drive marketing analytics to optimize funnel performance and governance across channels at Chase.

  • Own analytics framework and executive-ready insights for marketing decisions.
  • Must-have: 5+ years in digital marketing analytics with tools like Analytics, SQL, Tableau.
  • Standout: Governance playbook and AI-assisted performance summaries.

Job Description

Responsibilities

  • Assess LOB performance at the channel, page, placement, and across the full marketing funnel to understand marketing effectiveness
  • Develop an analytics framework across the marketing funnel and build automated solutions to quickly evaluate performance
  • Create and communicate executive-level presentations and messages to socialize insights and decisions
  • Evaluate Owned Media exception requests, size trade-offs, communicate and explain decisions to LOBs, and create a governance playbook to streamline end-to-end processes
  • Leverage monthly benchmark reports to identify and prioritize underperforming campaigns; rank-order and group campaigns into tiers to efficiently enhance performance
  • Dive deep into campaign strategies to optimize targeting, creative, placement strategy, and frequency caps; size performance impacts of changes and report outcomes to leadership
  • Monitor weekly and monthly results to detect significant changes; investigate root causes, strengthen channel strategy, create tools to diagnose issues, and leverage AI solutions to summarize performance shifts
  • Review marketer requests for entry into the channel, ensuring campaigns exceed performance benchmarks before launch
  • Develop a forecasting model, partner with dedicated teams to build the solution, and identify AI use cases to automate optimization processes and reduce manual effort

Requirements

  • Bachelor’s degree in a quantitative or business field (e.g., statistics, economics, mathematics, computer science, marketing analytics)
  • 5+ years of hands-on experience in digital marketing analytics, performance measurement, and experimentation in web or app channels
  • Strong analytical capability and proficiency with data analysis tools and platforms (e.g., Adobe, Analytics, Tableau, SQL) with the ability to structure and solve complex problems
  • Reporting and diagnostics proficiency to monitor weekly and monthly results, detect significant changes, build tools to investigate root causes, and leverage AI solutions to summarize performance drivers efficiently
  • Product and analytics-led solution design to translate performance questions into clear requirements, define KPIs and success criteria, and partner with dedicated teams to build forecasting, reporting, and automation solutions
  • Executive communication skills to develop and present insights clearly to senior stakeholders and LOB partners, including decisions and their rationale
  • Strong stakeholder and relationship management, problem-solving, and business judgment to balance speed, governance, and performance outcomes
  • Proven ability to effectively manage multiple projects in a fast-paced, dynamic environment

Benefits

  • base salary determined by the role, experience, skill set and location
  • commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions
  • a range of benefits and programs to meet employee needs, based on eligibility
  • comprehensive health care coverage
  • on-site health and wellness centers
  • a retirement savings plan
  • backup childcare
  • tuition reimbursement
  • mental health support
  • financial coaching and more

Marketing Team

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