Responsibilities

• In this role you are responsible for coaching, up-skilling early-career talent, and supporting formal career paths that lead to broader marketing, sales, or even technical roles.
• You will guide your team to programmatically nurture marketing generated leads, collect customer insights, share voice-of-the-customer intelligence, act as consultants to non-sales ready customers, ultimately contributing to marketing's overall mission to drive awareness, consideration and conversion of our customers.
• You will be a collaborator forging partnerships across the Integrated Demand Center (IDC) teams, Account Based Marketing (ABM) teams, Event teams, regional sales teams, pre-sale technical teams, customer success teams, to help your team create a positive customer experience across all customer-facing channels of AWS.
• You will work closely with operations to track campaign performance / customer journey data and hold your team to high productivity and output standards.
• You will foster an innovation-oriented culture within your team, harnessing AI (and other suitable automation technology) to transform customer engagement in line with their needs and catalyze your team's productivity.
• Earn Trust and Deliver Results: Be a business partner and work closely with sales and marketing stakeholders to achieve unified business goals.
• Dive Deep: Provide regular reporting on MRC performance and metrics to leadership stakeholders across marketing / sales, and dive deep into operational data to achieve productivity performance, operational excellence, a stellar customer experience, and improved business outcomes.
• Think Big: Be a thought-leader in how AI (and other automation technologies) can simultaneously transform the customer engagement experience and catalyze your team's productivity.
• Partner with internal product teams and the MRC productivity acceleration team to deliver results fast, using agile methodologies.
• Hire and Develop the Best: Ensure each MRC Rep attains the required development milestones and acquires the necessary skills / competencies.
• Support the long-term path for the MRC Rep to grow and develop a meaningful career at Amazon.

Requirements

• Experience managing teams
• Experience using data and metrics to drive improvements
• Experience building, executing and scaling cross-functional marketing programs
• Experience working with multiple stakeholders at various levels and in different locales to drive alignment
• 5+ years of professional non-internship marketing experience

Preferred

• Experience using data and metrics to measure impact and determine improvements
• Experience with CRM tools and systems that can be leveraged to drive customer engagement - including but not limited to Adobe, Salesforce, Unica, Marketo, Exact Target, Braze, etc.
• Experience building, executing and scaling digital programmatic campaigns from concept to completion
• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)

Benefits

• comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off, and parental leave