Responsibilities

• Responds to guests in a timely manner and represents HGV’s Cultural Values.
• Maintains a positive demeanor with everyone at all times.
• Develop professional relationships with hotel staff and adhere to protocol standards.
• Distribute approved promotional information and incentives to guests that meet tour site qualifications.
• Ensures paperwork is completed accurately and disposition is entered in the CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour.
• Confirms appointments with guests to ensure tour shows for presentation.
• Reviews production reports and notifies manager of any challenges.
• Follows gifting procedures to ensure costs are met monthly.
• Maintains established Minimum Performance Standard on monthly basis.
• Provides information to Fulfilment Department to accurately assist with offering the guest the ability to be pre-gifted as a service prior to tour.

Requirements

• Minimum of 1-2 years of face-to-face experience in sales or F&B with a track record of success.
• Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
• Ability to work a flexible schedule, including weekends and holidays. We work hard, but we pay hard too!
• Professional appearance and demeanor.
• Be motivated and a self-starter.
• Detailed understanding of the local area.
• Ability to accept rejection in a proactive manner.
• Coachable, quick learner, and open to feedback.
• Excellent interpersonal and guest relations skills.

Benefits

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!