Responsibilities

• Lead large-scale, cross-functional initiatives that support business growth, customer acquisition and retention, brand awareness, operational excellence, and customer satisfaction.
• Partner with executive leadership to develop and execute strategic plans, business initiatives, and organizational objectives.
• Develop, implement, and optimize processes, workflows, tools, and reporting systems to improve operational effectiveness and scalability.
• Design and maintain dashboards, scorecards, and reporting frameworks to monitor performance metrics, campaign effectiveness, customer engagement, operational KPIs, and business outcomes.
• Analyze digital, website, marketing, customer engagement, and lead generation data to identify trends, measure performance, and provide actionable recommendations.
• Manage project governance, resource coordination, risk mitigation, stakeholder communication, and project execution to ensure successful delivery of objectives.
• Create and maintain comprehensive project plans, timelines, milestones, budgets, and deliverables across multiple concurrent initiatives.
• Develop and coordinate presentations, communications, marketing materials, and business documentation for internal and external audiences.
• Collaborate with business leaders and stakeholders to support growth, retention, engagement, and outreach initiatives.
• Coordinate meetings, presentations, executive communications, and project documentation, ensuring clear tracking of action items and outcomes.

Requirements

• Bachelor's degree in Business, Marketing, Communications, Project Management, or a related field preferred.
• 5+ years of project management experience supporting marketing, operations, business strategy, or related functions.
• Experience leading complex, cross-functional projects with multiple stakeholders and competing priorities.
• Strong analytical skills with experience developing reports, dashboards, and performance metrics.
• Proficiency with project management, CRM, marketing automation, and reporting tools.
• Excellent verbal, written, presentation, and stakeholder management skills.
• Demonstrated ability to manage budgets, timelines, vendor relationships, and project deliverables.
• Strong organizational and problem-solving skills with exceptional attention to detail.
• Ability to work independently while effectively collaborating in a fast-paced environment.

Preferred

• Project management certification (PMP, CAPM, Agile, Scrum, or equivalent)
• Experience with digital marketing analytics, website management, and customer engagement platforms
• Advanced proficiency in Microsoft Office Suite, reporting tools, and business intelligence platforms
• Experience creating executive-level presentations and performance reports

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)