Responsibilities

• Request Intake & Pipeline Management
• Own the marketing request intake pipeline in ClickUp, reviewing incoming requests from all departments for completeness, asking clarifying questions, prioritizing, assigning, and setting service-level-based deadlines.
• Coordinate with requesting departments to manage expectations, scope, and timelines, ensuring alignment before work is assigned.
• Ensure deliverables meet brand standards and required specifications before hand-off to internal reviewers or requestors.
• Support campaign planning by translating campaign objectives into structured project plans with clear milestones and dependencies.
• Agency Liaison & External Partner Coordination
• Serve as the primary day-to-day liaison to the external marketing agency partner, routing assigned work, tracking status, and ensuring on-time delivery.
• Escalate issues, scope changes, or timeline risks to the Director of Marketing promptly and with clear context.
• Maintain a working knowledge of active agency workstreams and deliverable status at all times.
• Workflow, Process & Documentation

Requirements

• Bachelor's degree in marketing, communications, business, project management, or a related field required at a minimum.
• 5+ years of project or traffic management experience in a marketing, creative, or agency environment.
• Embraces and exhibits Islamic Relief values (excellence, compassion, sincerity, custodianship, social justice) in character, professionalism, and work ethic.
• Demonstrated mastery of project-management tools (ClickUp or comparable) and workflow and process design.
• Exceptional organization, prioritization, and time-management skills, with strong attention to detail.
• Strong stakeholder-management and communication skills, with the ability to enforce processes and deadlines diplomatically.
• Exhibits sound decision-making and requires minimal supervision.
• Strong interpersonal skills and ability to handle multiple priorities with composure under tight deadlines.
• Self-motivated; fluency in English.
• Proficient in Microsoft Office, Google Workspace, ClickUp, and Salesforce.

Preferred

• PMP (Project Management Professional) certification strongly preferred.
• At least two years working in a nonprofit environment.
• Experience with ClickUp, WordPress, and agency-facing project management.
• Experience managing vendor or agency relationships.
• Proficiency in spoken and written Arabic, Urdu, or Farsi.