Responsibilities

• Serve as the first point of contact for attorney marketing inquiries submitted through the firm’s ticketing system and email
• Triage, clarify, and route requests appropriately based on scope, urgency, and practice group
• Communicate clearly with attorneys regarding timelines, next steps, and deliverables
• Deliver completed marketing projects to attorneys and ensure follow-up as needed
• Enter, assign, and track marketing tasks in Asana, ensuring accuracy, completeness, and proper prioritization
• Maintain visibility into team workloads and project status to support efficient scheduling and execution
• Ensure work products are appropriately tagged and categorized by practice group, attorney, and initiative
• Monitor deadlines and follow up proactively to keep projects moving forward
• Help optimize and maintain marketing workflows, templates, and intake processes
• Support attorney onboarding and offboarding by completing required marketing system updates and requests
• Maintain organized digital files and documentation using SharePoint and other firm systems
• Identify opportunities to improve efficiency, consistency, and communication across marketing operations
• Work closely with the Marketing Manager and Director of Marketing to support team effectiveness
• Enable the broader marketing team to focus on strategy, creative execution, and quality control by managing operational details
• Contribute to a positive, responsive, and service-oriented culture within the department
• Maintain a regular in-office presence to support team collaboration, attend scheduled meetings, and perform tasks that require on-site access, while effectively managing responsibilities in a hybrid work environment.
• Other duties as assigned

Requirements

• 3+ years of experience in a marketing operations, project coordination, or professional services support role
• Bachelor’s degree; preferably in Marketing, Communications, Journalism, or a related field
• Demonstrated strength in workflow management, scheduling, and process execution
• Proficiency with Asana or similar project management tools
• Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint) and SharePoint
• Excellent organizational skills with exceptional attention to detail
• Strong written and verbal communication skills, with a professional and client-service mindset
• Ability to manage multiple requests simultaneously in a fast-paced environment
• Comfortable working with attorneys and senior stakeholders

Benefits

• health insurance
• dental insurance
• life insurance
• a 401(k) plan
• flexible spending
• and more benefits