Responsibilities

• Audit client accounts across Salesforce, Google, Meta, and other relevant platforms.
• Verify that all services and deliverables outlined in each client’s scope of work are being completed accurately and on schedule.
• Monitor account communication standards to confirm timeliness, responsiveness, and adherence to agency guidelines.
• Identify gaps, risks, or compliance issues and document action items for resolution.
• Communicate findings to Account Strategists and other teams in a clear, actionable format.
• Follow up on outstanding items to ensure corrective actions are completed within defined timelines.
• Provide accountability checks to confirm issues are resolved and compliance is restored.
• Develop and maintain clear operational processes for account management, auditing, and compliance checks.
• Create training materials and lead sessions for team members on Salesforce best practices, compliance expectations, and process adherence.
• Partner with leadership to implement process improvements that increase efficiency, accuracy, and client satisfaction.

Requirements

• Bachelor’s degree in Marketing, Advertising, Communications, Business, or a related field
• 2+ years of experience in project coordination or management, preferably in a marketing or advertising agency environment
• Experience with Salesforce or a similar CRM/project management platform
• Strong organizational, scheduling, and communication skills
• Comfortable managing deadlines and resources in a fast-paced, creative environment
• Proactive, solution-oriented mindset with the ability to anticipate needs and adapt quickly

Benefits

• Unlimited PTO Plan that encourages flexibility, accountability, and work-life balance
• Eligible for full health, dental, vision benefits within the first 90 days of employment
• Drive pays 100% of premiums for STD, LTD, and Life Insurance
• 401k with up to a four percent match after your first full year at Drive
• Wellness events in some offices and related wellness offerings