Responsibilities

• Execute reactive, time-sensitive campaigns across both Promo Ops and CRM Ops during scheduled hours, including but not limited to evenings & weekend coverage, supporting moment-led marketing initiatives tied to live sports action, breaking news, and other real-time opportunities
• Execute promotional setup across enterprise platforms (Sportsbook, Casino, Racing) in line with the team's 99%+ accuracy standard
• Deploy and QA CRM campaigns across email, push, and other channels using established templates, playbooks, and segmentation already defined by the CRM Ops team
• Perform preliminary triage on customer-facing incidents related to live promotions or CRM sends; escalate to pager duty/on-call resources per established protocols when an issue falls outside your scope
• Conduct systematic reviews of live promotions and in-flight CRM campaigns, flagging discrepancies to maintain quality standards
• Review promotional and CRM copy, terms, and creative for Responsible Gaming and regulatory compliance before anything goes live on your shift
• Maintain clear documentation, status updates, and handoff notes to ensure smooth continuity with the daytime Promo Ops and CRM Ops teams
• Support intake and prioritization of incoming requests during evening hours, streamlining workflows across both functions
• Build working familiarity with the core systems used by both Promo Ops and CRM Ops (e.g., the promotional engine and marketing automation/ESP platform) to support cross-trained coverage
• Escalate ambiguous, high-risk, or novel issues to the appropriate manager or on-call resource rather than resolving independently

Requirements

• 2+ years of experience in marketing operations, campaign execution, customer support, or a related field
• Working knowledge of promotional mechanics and/or CRM campaign execution, with genuine interest in cross-training across both
• Comfortable following documented processes and escalation protocols, with sound judgment about when to escalate versus resolve independently
• In-depth understanding and proven ability to execute core Promotion & CRM Ops tasks
• Advanced understanding of promotional mechanics and customer segmentation strategies
• Strong attention to detail and ability to maintain accuracy while working with less direct, real-time supervision
• Clear, concise written communication skills for shift handoffs and status updates across teams
• Ability to work independently during evening hours and stay calm under time pressure
• Availability to work one of the required schedule(s): 4:00pm–12:00am, Thursday–Monday, including holidays; 8:00am-5:00pm, Saturday-Monday & 4:00pm-12:00am Tuesday-Wednesday, including holidays
• Strong knowledge of and interest in sports and sports betting

Preferred

• SQL or data query experience a plus but not required

Benefits

• We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards . *Benefits differ across location, role, and level.