Responsibilities

• Own the strategy, administration, and evolution of Adobe Workfront, including Workfront Planning and Fusion, ensuring the platform supports current operations and scales for future growth.
• Lead the transition from external consultants to internal platform ownership, serving as the trusted SME for all things Workfront.
• Design, configure, and continuously improve workflows, templates, permissions, reporting, and automation to drive transparency, clarity, accountability, and speed.
• Proactively identify and implement automation opportunities that reduce manual effort, eliminate bottlenecks, and improve on-time project delivery.
• Work to deeply understand the priorities of the Marketing and Call Center leadership team and support the evaluation of new project and program requests against those priorities.
• Partner with marketing leadership and teams to improve project timelines for key initiatives, including new doctor onboarding and practice integrations.
• Build and maintain awareness of the project, program, and process management systems, and proactively evolve the roadmap to ensure that it continues to meet the organization’s needs as we evolve.
• Stay current on platform capabilities and best practices by actively participating in Adobe Workfront user groups, admin sessions, training, and learning forums.
• Partner with the Technology team to identify and deliver system integration and optimization opportunities
• Enable and facilitate adoption and effective use of the platform by developing training materials, leading onboarding for new marketing associates, and serving as a day-to-day resource for questions and optimization.

Requirements

• 3–6 years of experience in marketing operations, project and program management, systems administration, or a related operational role.
• Hands-on system administrator experience with a project or project management platform (e.g., Adobe Workfront, Asana, Click Up, Jira, Monday.com, Smartsheet, Wrike, etc.)
• Experience enabling teams through systems adoption, training, documentation, or process improvement.
• Strong interest in owning and optimizing systems, workflows, and automation end-to-end.
• Advanced or highly proficient Excel skills, including maintaining trackers, updating actuals vs. planned spend, and reconciling data across sources.
• Comfortable partnering cross-functionally and presenting clear, accurate reporting to leadership.
• Experience working with a help desk or ticketing system (e.g., Zendesk) is a plus.
• Strong organizational and follow-through skills; able to manage multiple workstreams and keep work moving to closure.
• Collaborative, solution-oriented partner who seeks win-win outcomes.
• Adaptable, curious, and proactive problem-solver who takes ownership when they identify opportunities, of seeing them through to their solution.