Responsibilities

• Promotes Caesars Rewards programs and card membership as well as the overall Horseshoe property.
• Assist guests with new card signups, updating account information, replacing cards, and any loyalty card member requests.
• Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guests’ wins.
• Is ready to serve and is informed of daily information- has proficient knowledge of promotions and property events.
• Builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs and provides fast, flawless service.
• Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Provides a warm farewell and thanks guests for visiting.

Requirements

Preferred

Benefits