Responsibilities

• Draft, edit, and proofread customer-facing and marketing communications
• Assist with social media scheduling, posting, and content updates
• Design basic graphics and video for local social media
• Support local marketing campaigns and customer outreach efforts
• Coordinate review requests, testimonials, and post-project follow-ups
• Maintain marketing materials and promotional inventory (brochures, yard signs, leave-behinds, branded items)
• Help plan and support community events, partnerships, and promotions
• Track marketing activities and maintain simple performance reports Track and report on campaign performance and key metrics
• Manage inbound calls and direct inquiries promptly and professionally
• Coordinate and confirm customer estimates, appointments, and follow-ups
• Serve as a central communication point for customer phone and email correspondence
• Capture and relay messages accurately with timely follow-through
• Maintain accurate data entry, documentation, and routine reporting
• Keep digital and physical filing systems organized and up to date
• Monitor, order, and restock office supplies and materials proactively
• Support overall office operations, organization, and vendor coordination

Requirements

• High school diploma or GED required
• Associate’s or Bachelor’s degree in Marketing, Business, Communications, or related field preferred
• 1–3 years of experience in marketing support, office administration, customer service, or similar role required
• Proficient in Microsoft Office (Outlook, Excel, Word, Teams)
• Comfortable learning CRM systems, scheduling software, and cloud-based tools
• Accurate with data entry, documentation, and reporting
• Experienced in calendar management, appointment scheduling, and task tracking
• Naturally organized—both digitally and on paper

Preferred

• Experience with Canva, Adobe, or similar design tools is a plus
• Basic understanding of digital marketing concepts (SEO, email marketing, analytics)