Responsibilities

• Stakeholder Collaboration: Partner with internal teams across marketing, sales, and customer experience to identify and source impactful stories that demonstrate Cisco CX’s value.
• Pipeline Management: Develop and maintain a global pipeline of customer advocates suitable for speaking engagements at Cisco and industry events.
• Awards Leadership: Lead the planning, coordination, and execution of CX’s involvement in the Customer Achievement Awards program, managing nominations, evaluation, and logistics.
• Relationship Building: Partner with customer advocacy communities and external clients to foster relationships that enhance Cisco’s brand and engagement.
• Multi-Format Production: Oversee the production of customer stories leveraging AI across various formats—written case studies, video, podcasts, and quotes—to support sales and marketing.
• Performance Analytics: Measure and report on the impact of storytelling initiatives to demonstrate business outcomes and inform continuous improvement.
• Subject Matter Expertise: Serve as the internal authority on customer advocacy best practices and innovative storytelling strategies.

Requirements

• Advocacy & Storytelling: Proven experience in customer advocacy, storytelling, or marketing communications within a technology or B2B environment.
• Stakeholder Management: Strong ability to influence and collaborate across multiple global teams and executive levels.
• Project Leadership: Excellent organizational skills to manage complex programs like international awards and global speaking circuits.
• Communication Mastery: Exceptional written and verbal communication skills with a talent for crafting compelling, high-stakes narratives.
• Customer Engagement: Ability to identify, recruit, and coach customer champions to represent Cisco’s value proposition.
• Creative Innovation: A creative mindset with a passion for developing modern storytelling approaches and digital formats.

Preferred

• AI & Digital Tools: Familiarity with leveraging AI tools for content creation and workflow optimization.
• Analytical Reasoning: Ability to translate qualitative customer success into quantitative business impact and reporting.
• Regional Awareness: Experience working across diverse markets (AMER, EMEAR, and APJC) and understanding regional business nuances.

Benefits

• Medical, dental and vision insurance
• 401(k) plan with Cisco matching contribution
• paid parental leave
• short and long-term disability coverage
• basic life insurance
• paid time off including holidays and vacation
• paid sick time and volunteer days