Responsibilities

• Own the end-to-end CRM system, ensuring accurate setup, maintenance, and optimization of workflows, pipelines, and automation sequences.
• Build, test, and maintain automation sequences that drive client engagement, nurture leads, and improve retention.
• Implement and monitor revenue attribution models across marketing, sales, and service systems.
• Integrate CRM with external platforms (ad networks, payment processors, analytics tools, email/SMS systems) to create unified data flows.
• Create dashboards and reporting structures for revenue performance, funnel velocity, and automation efficiency; conduct regular audits to identify gaps and optimization opportunities.
• Document all processes, workflows, and SOPs to ensure scalability and repeatability across clients.
• Onboard new clients to our CRM offering, managing the full implementation process from kickoff through adoption, including training on all key platform features.
• Regularly address support inquiries, assess CRM effectiveness, and identify opportunities to improve usage.
• Advise clients on optimizing their CRM usage to improve performance and ROI, and develop them into brand advocates.
• Collaborate cross-functionally with Sales, Marketing, Finance, Operations, and IT to ensure revenue metrics are accurately tracked and systems issues are resolved efficiently.

Requirements

• Bachelor's degree in Marketing, Business, Information Systems, or a related field (or equivalent practical experience).
• 3–5+ years of hands-on experience in CRM administration and marketing automation.
• 2+ years in a client-facing role with demonstrated success in onboarding, training, or account management.
• Experience building dashboards, attribution models, and performance reports.
• Experience with GoHighLevel CRM is a strong plus.
• CRM or automation platform certifications (HubSpot, Salesforce, GoHighLevel, Marketo, Pardot, or ActiveCampaign) preferred.

Preferred

• Additional credentials in data analytics, RevOps, or project management (e.g., Salesforce Admin, HubSpot RevOps, Google Analytics, PMP) are a plus.
• Experience in a fast-paced, high-volume client environment and cross-functional collaboration.
• GoHighLevel CRM experience (beyond baseline) could be considered a strong plus.

Benefits

• Medical, dental, and vision for FT positions and their dependents
• Vacation and sick time policy that increases based on tenure with the company
• Employee Assistance Program through Guardian
• 401k with up to 3% Company match
• Pet Insurance through SPOT for your 10X pets
• Competitive parental leave policy: 100% paid - 8 weeks for primary caregiver, and 4 weeks for secondary caregiver + 1 month remote for both
• Employee wellness initiatives including a 100% paid for gym membership and discounts on local meal prep services
• Professional Development through reimbursements for courses/certifications outside of CV, and a 10X Mentorship Program
• Continued Education: access to educational resources valued at over $250,000 in areas such as Sales, Operations, People, Finance and Marketing
• Uncapped Commission Potential: opportunity to sell products/services; examples of non-sales team members earning significant commissions