Responsibilities

• Coordinate marketing and communication efforts that promote ESC Region 11 services, contracts, events, and organizational priorities.
• Plan, coordinate, and oversee assigned events, including logistics, timelines, registration, vendor coordination, sponsorship fulfillment, and on-site execution.
• Develop and maintain event planning documents, timelines, checklists, communication plans, and related records to support successful event implementation.
• Coordinate the annual contract and service update process in OnTrac in collaboration with internal departments and service owners, and support effective communication of contracts and services to LEAs, superintendents, and other stakeholders.
• Serve as the primary resource for OnTrac-related processes, administration, troubleshooting, training, and continuous improvement, and maintain working knowledge of system functionality and related workflows.
• Supervise and support front office staff responsible for reception, registration, attendance tracking, recordkeeping, and customer service functions, ensuring accurate, timely, and high-quality service delivery.
• Oversee workshop and event registration processes, attendance reporting, profile account support, invoicing documentation, and related records in coordination with front office staff and the Business Office.
• Provide oversight and support for front-facing communication and customer service, including responding to questions regarding events, registration, contracts, profile accounts, and general service information.
• Review and approve event plans and support coordination of event-related communication, logistics, and stakeholder follow-up.
• Develop and present training materials and guidance for internal staff related to OnTrac, registration processes, event procedures, and customer service expectations.

Requirements

• Bachelor’s degree in event planning, marketing, or related field
• Five to 10 years of experience in the marketing or event-planning field.

Preferred

• Master's degree or professional certification in a related field preferred
• Experience in the education industry preferred

Benefits

• $645 monthly contribution for Medical Insurance
• Competitive Pay and Growth Opportunities
• Retirement Account Matching Program
• HSA, FSA, Dental, Vision, Life, Cancer Insurance Offered
• 10 Local Sick Paid Days provided Annually (Per School Year)
• 5 State Personal Paid Leave Days provided Annually (Per School Year)