Responsibilities

• Responsible for strategic and operational leadership of the Event Lead team and assigned programs.
• Team Leadership - Lead, coach, and develop the Event Lead team, assigning work and resources based on business priorities, event complexity, capacity, and development opportunities. - Set clear expectations for roles, deliverables, timelines, quality, and decision-making, and hold team members and contributors accountable for results. - Provide day-to-day direction, feedback, quality review, and escalation support to Event Leads, Event Operations team members, contractors, vendors, and matrixed contributors. - Build a culture of collaboration, ownership, knowledge sharing, continuous improvement, and consistent execution across the Event Lead team. - Identify team capability gaps and development opportunities, providing targeted coaching, tools, resources, and process improvements. - Model strong executive presence, sound judgment, adaptability, and calm decision-making in complex or high-pressure situations. - Establish team priorities and resource deployment decisions based on business impact, complexity, risk, and capacity. - Support the Director of Executive Operations and Events with resource planning, portfolio reporting, team development, strategic initiatives, and implementation of the broader meetings and events roadmap. Relationship Leadership & Influence - Serve as the escalation point for cross-collaboration teams, assigned accounts, leadership teams, and strategic programs. - Develop trusted advisor relationships with senior leaders, event sponsors, and cross-functional partners by demonstrating credibility, responsiveness, and sound business judgment. - Establish and maintain strong relationships and operating processes between the Event Lead team and Marketing, Sales, Communications, Finance, Procurement, Technology, Legal, Risk, and other critical event functions. - Influence decisions through clear recommendations, business context, data, experience, and thoughtful assessment of risks and tradeoffs. - Navigate differing stakeholder priorities, resolve conflict, and facilitate productive conversations that result in clear decisions and shared accountability. - Anticipate stakeholder needs and concerns, proactively addressing issues before they affect relationships, timelines, or event delivery. - Maintain stakeholder trust by communicating risks, constraints, changes, and required decisions early and transparently. - Build relationships beyond individual events by developing a strong understanding of business priorities, stakeholder expectations, and recurring event needs. Program Management - Lead a portfolio of complex, high-visibility, and high-risk events from concept through completion, accountable for quality, budget, risk, stakeholder satisfaction, and participant experience. - Translate business objectives into clear event strategies, success criteria, scope, roles, decision rights, and comprehensive project plans covering timelines, resources, logistics, technology, communications, risk, and measurement. - Balance concurrent event priorities, capacity, budgets, resources, and dependencies, proactively identifying risks, delivery gaps, and corrective actions. - Facilitate planning meetings, executive updates, and decision forums, clearly communicating status, risks, tradeoffs, recommendations, decisions, and required actions. - Lead vendor, venue, budget, forecast, contract coordination, and technology decisions, ensuring solutions meet business, financial, operational, and attendee experience requirements. - Direct pre-event readiness, live-event execution, contingency planning, issue resolution, and escalation management, making timely decisions as conditions change. - Ensure events comply with firm policies and applicable legal, insurance, health and safety, data privacy, contractual, and risk-management requirements. - Lead post-event evaluation and continuous improvement by measuring outcomes, synthesizing feedback, identifying trends, and translating lessons learned into scalable practices, standards, and process improvements.
• leadership_scope_and_decision_making_remarks - Operates with substantial independence on assigned events and portfolios, escalating decisions that materially affect firmwide strategy, policy, reputation, or major financial commitments. - Leads through influence and matrixed teams; may assign work, provide coaching, review deliverables, and coordinate resources without formal direct-report responsibility. - Makes recommendations on event approach, vendors, technology, budget tradeoffs, risk mitigation, and resource deployment based on business objectives and established standards. - Acts as a bridge between event strategy and execution, converting firmwide direction into repeatable operating practices and bringing field insights back to function leadership.

Requirements

• 7 or more years of relevant meeting and event management experience, including responsibility for complex programs or portfolios.
• Bachelor's or associate degree in business, hospitality, marketing, communications, event management, or a related field preferred; equivalent relevant experience will be considered.
• Background supporting professional services, client service teams, executive audiences, or similarly complex stakeholder groups preferred.
• Ability to work flexible schedules, including extended hours during peak planning periods and live events.
• Ability to travel as needed for event delivery, planning meetings, team development, and departmental activities.

Preferred

• - Event industry trends, venue and vendor landscape, contracting practices, and event risk management.
• - Event technologies, including registration platforms, mobile applications, virtual and hybrid platforms, attendee engagement tools, and event data/reporting solutions.
• - Experience developing templates, playbooks, service standards, metrics, or continuous-improvement initiatives for an event function.
• - Understanding of marketing and sales handoffs, event ROI, attendee data stewardship, accessibility, and sustainable event practices.

Benefits

• Our Benefits: Your exceptional people experience starts here. At Crowe, we know that great people are what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!