Marketing Event Representative - On:Call at Hard Rock International | Tampa, FL

Hard Rock International

Marketing Event Representative - On:Call

Tampa, FL (Unknown)

Salary Not AvailableIntern/New Grad6+ years expPart time

Posted 2 months ago

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Job Summary

Own the VIP guest experience at property events, ensuring personalized service, discretion, and smooth execution of marketing activations that connect guests to brand moments.

Guest Experience: Welcome VIPs, anticipate needs, and maintain confidentiality during interactions.
Event Execution: Support on-site event delivery, activations, drawings, and off-site activities.
Brand and Compliance: Represent core values, align with gaming policies, and collaborate with marketing teams to drive guest engagement.

Job Description

Responsibilities

Being a Guest Service Ambassador for the property during all promotional events.
Greeting and providing personalized service for VIP Guests.
Having the ability to be discrete and keep confidential all interactions with VIP Guests.
Participating in execution of marketing events such as concerts, gift giveaways, specialty events & shows, drawings, off-site activations and tournaments.
Other duties as assigned.

Requirements

Six (6) months of customer service experience, most preferably in a casino or hospitality environment.
The ability to work late nights, weekends, and holidays depending on assigned schedule.
Must be able to work at least 3-5 events and/or 15 hours per month as a Marketing Event Rep
The ability to maintain the tradition of superior Guest Service at Seminole Hard Rock Tampa.
Strong passion for great Guest Service.
Must possess strong verbal and non-verbal communication skills.
Must be energetic, caring, and compassionate.
Belief and desire to represent our core values of: Integrity, Respect, Accountability, Passion and Dedication, Communication, and Fun.
Ability to anticipate and meet Guests needs.
Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.

Benefits

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Hard Rock International

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. Hard Rock Hotels has been honored with Outstanding Guest Satisfaction and above for four consecutive years among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study and in 2022, the iconic brand was ranked as the number one brand for the second year in a row. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. We are committed to fostering diversity, equity and inclusion. DE&I aims to address the needs of all team members – including Native Americans, women, LGBTQ+ community, people of color (BIPOC), people with disabilities and military veterans. Diversity: is the celebration of differences and leveraging those difference to produce stellar results. Equity: is a process of seeking fairness through deliberate and intentional actions. Inclusion: is when everyone has the freedom and comfort to express their thoughts, ideas, and opinions in a safe, trusting, and open environment.

Founded in 1971

Fort Lauderdale, Florida, USA

5.1K employees (375 in marketing)

www.hardrock.com