Responsibilities

• As a Marketing Delivery Senior Associate on the E-Coupon team, you will be responsible for end to end offer management and execution.
• You will be working across both Marketing strategy and Marketing execution teams to understand the intent of the offer, ensuring the best customer experience.
• Additionally you will also partner with the technology and agile product teams to provide strategic guidance and support on designing, building and delivering new offer capabilities
• Partner with Marketing strategy and execution teams to conduct feasibility analysis for new offers and campaigns
• Provide guidance and support on current capabilities and recommend the best use of those to meet business objectives
• Lead the build and delivery of net new capabilities working with multiple partners across Marketing, Product, Digital and Branch Behavior Teams
• Set-up Marketing offers ranging from acquisition and deepening across multiple lines of business with flawless execution
• Cross referencing Marketing collateral to ensure the offer set-up aligns with strategic intent
• Identify and implement changes to the Offer management UI that can lead to increase in operational efficiencies and reduce scope of errors
• Identify opportunities for continued customer and banker education to reduce customer experience friction points

Requirements

• 3 + years’ experience working in customer support role specifically in the Branch or Customer Care environment
• Excellent written and verbal communication skills as to be able to express information clearly and accurately
• Ability to multi-task in a fast-paced environment where changing priorities is common
• Must be a self-starter with a strong work ethic who craves always improving the customer/banker experience
• Ability to work as part of a team with the desire to constantly learn and be curious
• Ability to always maintain a positive mindset and professional attitude
• Impeccable attention to detail

Nice To Have

• Bachelor’s degree in Marketing and 3 years’ experience working in customer support role specifically in a branch or customer care environment
• Ability to recognize patterns and determine potential problem spots versus training opportunities
• Experience working directly or supporting banking products
• Analytical skills and experience to turn data into strategic and operational insight
• An understanding of Marketing workflows and procedures
• Campaign management experience

Benefits

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching and more