Responsibilities

• Responsible for developing, nurturing and providing excellent service to guests and prospective guests; Ensure promotions and special events are executed efficiently and correctly; Works under the direction of the Marketing Manager and assess impact of promotional campaigns, special events and guest relations reports; Analyze and identify programs and activities that support and enhance customer loyalty; Ensure database integrity; runs W-9 reporting for guests when needed. Accountable for the accurate distribution of all promotional assets and strict adherence to the rules, regulations and policy and procedure that govern said promotions; and serve as the main point of contact for the Marketing Manager and General Manager.
• Coordinate the activities of marketing initiatives by providing superior guest service to casino guests. Service includes such activities as welcoming guests and providing all pertinent casino information including: entertainment options, facilities layout and services, and promotional programs.
• Plan and prepare to accommodate promotional programs.
• Review logistics and timelines of scheduled marketing events with the Marketing Manager. Assess outcomes and develop plans to improve performance for same or similar events.
• Implement Marketing concepts to enhance relationships with valued gaming guests and market the casino products to potential guests. Integrate a concierge approach to service, from initiating personalized invitations to events, arranging transportation to property, suggesting/booking accommodations at hotel, providing complimentary in accordance with guidelines.
• Act as M.C. at special events and promotions.
• Participate in formulating and administering long range marketing goals and objectives for the property to enhance customer play, increase property visits and generate new patrons.
• Communicate system problems or concerns regarding program management to IT, Operations and/or Marketing departments.
• Ensure compliance with gaming rules, regulations and internal controls.
• Performs additional job duties and responsibilities as assigned.

Requirements

• High School Diploma or Equivalent required.
• Experience in marketing, public relations or customer relations capacity. Preference for casino industry background, however other related public relations centered business experience will be considered.
• Special Skills: Intermediate skill level with PC, using software such as Excel, Word, Microsoft Outlook, Peoplesoft, Player Tracking and business enterprise systems.
• Must possess above average oral and written communications; capacity for public speaking.
• Well developed interpersonal skills to present concepts, persuade and influence, positively interact with customers, dignitaries, employees, vendors and general public.
• Above average analytical abilities to construct, collect, evaluate and interpret databases on customer play, preferences, objective and subjective aspects of customer satisfaction, effectiveness of programs and marketing objectives.
• Licenses/Certifications: Obtain/maintain Winnebago Tribal Commission Gaming License. Drivers license required.

Preferred

• Associate Degree in Marketing, Public Relations, or related field a plus.

Benefits

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Health insurance
• Help or transport service
• Opportunity for advancement
• Paid time off
• Training & development