Responsibilities

• Own and manage Wenzel's social media channels, including Facebook, Instagram, TikTok, X, and LinkedIn.
• Plan, create, and maintain a consistent, high-quality content calendar.
• Manage content production from ideation through to scheduling and publishing.
• Monitor social trends, cultural moments, and reactive opportunities to keep content relevant and engaging.
• Track performance and optimise content using analytics, platform insights, and competitor benchmarking.
• Ensure all content aligned with brand guidelines and marketing objectives.
• Act as the day-to-day voice of the brand across social media platforms.
• Respond promptly and professionally to comments, direct messages, customer feedback, and complaints.
• Build and nurture an engaged online community through proactive interaction and relationship building.
• Escalate customer issues where appropriate and identify recurring themes or opportunities for improvement.

Requirements

• 2–3 years' experience in a marketing, social media, or digital marketing role
• Proven experience managing social media channels end-to-end
• Strong understanding of Facebook, Instagram, TikTok, LinkedIn, and emerging social platforms
• Experience creating short-form video and trend-led content
• Excellent copywriting and communication skills
• Strong organisational skills with the ability to manage multiple projects simultaneously
• Proactive, self-motivated, and comfortable taking ownership of tasks
• Ability to work collaboratively in a fast-paced environment

Preferred

• Experience working with influencers and content creators
• Design and video editing experience
• Experience using CRM and email marketing platforms
• Familiarity with Meta Business Suite, Google Analytics 4 (GA4), and social media reporting tools
• Experience within food, retail, hospitality, or franchise businesses

Benefits

• Dynamic and supportive working environment
• 28 days annual leave plus your birthday off
• Staff incentives and rewards
• Employee discount on products
• Free meals whilst on shift
• Company laptop and mobile phone