Responsibilities

• Assist with various aspects of marketing including but not limited to:
• User Engagement
• Write email copy for campaigns that drive engagement and reduce churn
• Support the building and testing of emails, including checking links, formatting, and segmentation, before they go out
• Coordinate mobile communications, including push notifications and in-app messages, to encourage ongoing platform use
• Contribute to the monthly customer communications calendar process
• Assist with monthly communication reporting
• Support organic social media efforts, including day-to-day content execution and community management
• Customer Retention
• Support the Customer Success team with ad hoc needs such as resource templates, assets, and other retention-focused materials

Requirements

• Bachelor’s degree in marketing, business administration, or communications
• 1-2 years of work experience in a marketing role (can include internships and volunteer roles)
• Understanding of and experience with implementing marketing principles and tactics
• Experience working in an email marketing platform (MailChimp, Braze, Constant Contact, etc.)
• Familiar working knowledge of all major Microsoft Office platforms
• Familiarity with RightNow Media video content and libraries a plus
• Basic knowledge of HTML a plus
• Team Player: Fosters collaboration and communication; places high value on relationships; works with excellence and empathy
• Self-Starter: Proactive; resourceful; strong project management and organization skills; responsible
• Analytical: Understands the correlation of data to decision-making and marketing campaigns; comfortable with data, research, and reporting

Benefits

• Medical, life, and disability insurance plans
• Paid time off
• Paid holidays (including the week between Christmas & New Year)
• Retirement plan plus employer matching
• Conference and mission trip scholarships
• Family bonding leave