Responsibilities

• Our In-House Marketing Representative entails generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers.
• You will also provide both customer and concierge services to all guests projecting a professional company image.
• Conducts pre-arrival calls to owners, renters, and exchangers.
• Confirms appointments with guests to ensure tour reservations and improve show rate.
• Completes required paperwork accurately and completely for each tour.
• Checks availability so as to not overbook tour waves.
• Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour.
• Follows gifting procedures to ensure costs are met monthly.
• Provides location-related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information.
• Distributes only HGV-authorized information, collateral, and materials.

Requirements

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.