Responsibilities

• Build and manage 9amHealth's member community: Develop and grow online and offline communities where existing and prospective members can connect, share experiences, and engage with 9amHealth content and support resources.
• Drive engagement across the member lifecycle: Create touchpoints that keep members active, informed, and connected to 9amHealth—from pre-enrollment awareness through long-term retention.
• Cultivate member advocates and ambassadors: Identify and nurture members who are passionate about their 9amHealth experience and support them in sharing their stories authentically.
• Manage community platforms: Own the day-to-day moderation, content calendars, and health of community spaces—whether that's a dedicated member forum, a Facebook group, an app-based community, or another channel.
• Respond and engage: Be an active, responsive presence in community spaces—answering questions, surfacing concerns to the right internal teams, and ensuring members feel heard and supported.
• Own 9amHealth's social media presence: Manage content strategy, creation, and publishing across key platforms Instagram, Facebook, and others) with a consistent brand voice tailored to each audience.
• Create content that builds trust: Develop posts, stories, short-form video, and member spotlights that reflect the real impact of 9amHealth—clinically credible, emotionally resonant, and shareable.
• Monitor performance and iterate: Track engagement metrics, audience growth, and content performance across platforms. Use data to inform what to do more of and what to change.
• Keep 9amHealth's social presence timely, relevant, and reflective of the conversations happening in health, wellness, and the future of work.
• Plan and execute member and community events: Design and run virtual and in-person events—webinars, member meetups, wellness programming, and Q&As—that deepen engagement and reinforce 9amHealth's value.

Requirements

• 4+ years of experience in community management, social media, or a closely related marketing role—ideally at a consumer health, wellness, or B2B2C company.
• Demonstrated ability to build and grow engaged online communities, not just manage content calendars.
• Strong social media instincts across platforms—you know what works on LinkedIn versus Instagram versus a member forum and you write and create accordingly.
• Experience planning and executing events, both virtual and in-person, from conception through post-event follow-up.
• Excellent writing and communication skills—you can adapt your voice to speak to an HR leader and a member managing a chronic condition in the same day.
• Comfort operating at the intersection of B2B and B2C—you understand that the employer is the buyer, the member is the user, and trust with both is non-negotiable.
• Data-driven approach to community and social—you track what matters, draw the right conclusions, and use insights to improve.
• Highly organized and self-directed with the ability to manage multiple priorities and deadlines without losing quality.

Preferred

• Experience in digital health, chronic condition management, or a similarly mission-driven healthcare environment.
• Familiarity with the employer-sponsored benefits space—you understand how benefits decisions are made and how members experience their employer's health offerings.
• Experience with short-form video content creation (Reels, TikTok-style, or YouTube Shorts).
• Comfort using AI tools to accelerate content creation, social listening, and community analysis—while maintaining a human, authentic voice.
• Experience with community platforms such as Circle, Mighty Networks, or Slack communities.
• Background in patient advocacy, health coaching, or consumer health engagement.

Benefits

• health, dental, and vision insurance
• flexible PTO
• work from home options
• professional development budget
• support continuing education