Marketing and Communications Sr Analyst

USA (Hybrid)

$62K/yr – $95K/yrSenior Level2+ years expFull time

Posted 23 hrs ago

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Job Summary

Own the patient experience platform across product, project management, data analysis, and stakeholder engagement, driving enhancements to dashboards, surveys, integrations, and trainings while coordinating cross-functional teams and capturing user feedback.

Lead platform improvements and new integrations with minimal oversight
Turn data insights into actionable steps to improve patient experience
Collaborate with stakeholders and train users to maximize platform adoption

Job Description

Responsibilities

Product Management : Maintain and improve the quality of the patient experience platform. Assist the Patient Marketing and Communication team to develop and deploy various enhancements, including but not limited to:
Refined user dashboards and reporting tools
Expansions to new populations or users
Additional survey moments or questions
Integrations with other platforms and tools
Becoming subject matter expert for platform and voice of the customer work
Suggesting additional enhancements and opportunities to improve in support of Village goals and priorities
Project Management :
Effectively manage time and task completion with independence and minimal support and oversight
Develop and complete product enhancements and analyses in a timely and accurate fashion

Requirements

Bachelor's degree required
0-2 years of relevant experience

Preferred

Experience within the SaaS industry or customer experience management preferred but not required

Benefits

DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits.

DaVita Kidney Care

DaVita means “to give life,” reflecting our proud history as leaders in dialysis—an essential, life-sustaining treatment for those living with end stage kidney disease (ESKD). Today, our mission is to minimize the devastating impacts of kidney disease across the full spectrum of kidney health care.At DaVita, we’re a community first and a company second. We care for our teammates with the same intensity with which we care for our patients—and encourage our teammates to bring their hearts to work. That is, we can be the same people inside and outside of work because for us, it’s not work, it’s our passion. Interested in joining our Village? There are over 75,000 careers and counting. Visit careers.davita.com to start your career adventure.

Founded in 1999

Denver, Colorado, USA

39K employees (237 in marketing)

www.davita.com