Marketing and Communications Manager at Schubert Club | Saint Paul, MN | $49K/yr – $54K/yr

Schubert Club

Marketing and Communications Manager

Saint Paul, MN (Hybrid)

$49K/yr – $54K/yrMid Level2+ years expFull time

Posted 1 month ago

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Job Summary

Own the cross-channel audience engagement stack for a nonprofit arts org, marrying organic content, paid social, email, and site experiences to drive attendance and Patron loyalty.

Social & Email Ownership: plan, publish, optimize content and campaigns across channels with consistent voice.
Analytics & Optimization: monitor campaigns with GA and ticketing data, translate insights into actions and improved conversion.
Content & Partnerships: shape stories with internal teams and partners to align programming with audience needs.

Job Description

Responsibilities:

Manage and execute Schubert Club’s digital marketing and audience engagement strategies across social media, email marketing, and other digital channels.
Develop, schedule and publish engaging organic social media content that supports Schubert Club’s strategic goals.
Monitor and respond to audience comments, messages, and engagement across digital platforms in a timely and professional manner.
Lead paid social media and other digital advertising campaigns, including audience targeting, budget tracking, performance monitoring, and optimization.
Monitor campaign results and trends using Google Analytics, report on findings, and provide campaign recommendations.
Monitor trends and recommend new opportunities, platforms, and audience engagement strategies.
Manage Schubert Club’s email marketing initiatives from planning through execution, ensuring timely, compelling communications that reach the right audiences.
Create, build, schedule, and distribute pre-and post-show emails and audience communications to enhance the concertgoing experience.
Analyze email performance and adjust as needed to optimize content engagement and effectiveness.
Create compelling written and visual content that reflects Schubert Club’s mission, programming, and organizational voice.

Maintain and update website content to ensure accuracy, consistency, and a strong user experience.
Coordinate with Schubert Club’s website development partners on any issues or updates requiring technical support.
Collaborate with internal staff to develop stories and support promotional initiatives and content across departments.
Help ensure consistent branding and messaging across all public-facing communications and marketing materials.
Answer ticket office calls as needed and assist patrons on the phone and in person, maintaining a high level of customer service.
Accurately process ticketing and related transactions in Audience View, maintaining confidentiality of patron information.
Clearly and proactively communicate accurate and consistent information regarding Schubert Club events, programs, and ticket office policies.
Assist Patron Services Manager and Director of Marketing & Communications with Box Office and Marketing-related tasks at concerts.
Assist with setup and onsite support for Schubert Club concerts and events.
Communicate with Schubert Club’s advertising partners, assist with tracking advertising contracts and deadlines.

Requirements:

High School diploma or GED required.
Bachelor’s degree preferred.
2+ years of professional experience in marketing, digital media or related field required.
Demonstrated success managing social media platforms, email marketing campaigns, and digital content creation.
Strong writing skills and ability to adapt content and voice for different platforms and audiences.
Experience with ticketing software or another point-of-sale system, and/or customer service experience preferred but not required.
Ability to independently manage tasks and deadlines with a varying workload.
Ability to proactively develop timelines, meet deadlines, and demonstrate strong organizational skills.
Strong interpersonal and clear communication skills, both oral and written.
Experience handling confidential information in a trustworthy, professional manner.

Experience working in nonprofit arts or cultural organizations
Graphic design or video editing skills

Schubert Club offers competitive benefits including health insurance, dental and vision, a generous 403B plan match, PTO and paid holidays.

Schubert Club

Founded over 135 years ago, Schubert Club is one of the nation’s most vibrant music organizations, enriching Minnesota with dynamic concerts, music education programs and museum exhibits. Schubert Club remains as relevant, respected, and resilient today as it has throughout its history.Schubert Club presented its first public recital in 1893. Since then the International Artist Series has included virtually all of the world’s great recitalists, Jascha Heifetz, Arthur Rubinstein, Cecilia Bartoli, Isaac Stern, Beverly Sills, Yo-Yo Ma and Renée Fleming among them. In 2014, Schubert Club introduced Schubert Club Mix, its convention-breaking performance series in non-traditional venues. Schubert Club also presents Music in the Park Series (chamber music concerts in the St. Anthony Park neighborhood), free weekly lunchtime Courtroom Concertsin downtown St. Paul, chamber ensemble Accordo in Minneapolis venues, and the Hill House Chamber Players at the historic James J. Hill House.Not only a concert presenter, Schubert Club has engaged in music education programs since 1911. Schubert Club currently reaches two thousand youth annually through varied activities such as family concerts, teacher and student workshops, free music lessons in neighborhood locations, and scholarships that allow young students to pursue their music studies more intensively.In addition, the Schubert Club Museum, located in downtown Saint Paul’s historic Landmark Center, holds a world-class collection of historic keyboards, original letters and manuscripts of famous composers, and musical instruments from around the world. These are displayed and available for free public viewing, enhanced with interpretive information and frequent tours and special programs.Schubert Club maintains a commitment to affordable ticket prices for all concert presentations, as well as cost-free education programs and museum entrance, thanks to endowment gifts and annual donations.Schubert Club is one of four founding members of the Arts Partnership, programming a vibrant future for the performing arts in downtown St. Paul together with the Ordway, Minnesota Opera and The Saint Paul Chamber Orchestra.For more information visit schubert.org.

St Paul, Minnesota, USA

28 employees (7 in marketing)

www.schubert.org