Responsibilities

• Demonstrate high proficiency in Salesforce Marketing Cloud (SFMC) platform administration and data operations, ensuring continuous platform and capability availability and ongoing monitoring of issues.
• Release and maintain high quality SFMC capabilities/solutions aligned to business and platform projects and priorities leveraging platform SDKs, development tools, APIs, etc., monitoring in-market capabilities and resolving issues.
• Manage and resolve platform issues, collaborating with the platform teams, platform operations partners, and Salesforce Signature Support as needed, to resolve tickets per priority and SLA.
• Ensure high quality, on-time implementation and testing of assigned platform and data enablement activities within SFMC. Adhere to software development lifecycle processes to ensure accuracy and completeness of documentation and implementation.
• Collaborate with various internal / external stakeholders and partners to refine requirements for platform enablement activities and resolve platform operations issues.
• Provide rapid ad hoc campaign technical support to stakeholders building campaigns on SFMC.
• Execute ongoing platform governance, administration, and maintenance activities on the connected marketing activation platform.
• Proactively recommend process improvements to optimize platform development and operations processes
• Demonstrate strong client service and task management skills; communicate with both business and technical individuals effectively.

Requirements

• Bachelor’s Degree with 5 years’ experience; Master’s Degree with 4 years’ experience.
• 3+ years of hands-on experience with development on Marketing Automation Platforms (Salesforce Marketing Cloud, Adobe Campaign, or equivalent) with deep knowledge across their studios/modules
• Strong experience integrating Marketing Automation Platforms with relevant CRM, marketing, and data platforms, including experience with SOAP and REST based APIs
• Strong Client Facing Experience with proven success managing technical deliverables and communications

Preferred

• At least one Salesforce Marketing Cloud Certification
• Experience with data profiling, data integration and data visualization processes, languages, and tools i.e., SQL, SNF
• Experience in CRM/Marketing campaign development and deployments.
• Intermediate/Advanced understanding of HTML, CSS, JavaScript, JSON, AMPscript, SSJS, and SQL and its utilization in SFMC.

Benefits

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.