Responsibilities

• Agency portfolio and roster strategy: Assess agency capabilities, strengths, and gaps; support roster planning; identify capability redundancies or gaps and recommend actions to resolve.
• Scope and contract management: Support the annual Scope of Work process and contract development; help define clear, outcome-oriented scopes; manage scope changes and track contract requests through to completion, in partnership with Procurement and Legal.
• Performance and KPI management: Coordinate business reviews, scorecards, and KPIs; monitor agency performance; help agencies and business teams work through performance issues to resolution.
• Financial stewardship and compensation: Track agency budgets, forecasts, and spend against targets; audit fees, hours, and third-party expenses; support the design of compensation and incentives that reward business priorities, in partnership with Procurement.
• Relationship health and issue resolution: Build productive relationships with both agency and internal partners; help surface misalignment early and support the team in resolving it as an objective, neutral party focused on performance and outcomes.
• Data, reporting, and analysis: Build dashboards, scorecards, and portfolio and spend reporting; keep reporting accurate and trustworthy; turn data into clear insights and recommendations for leadership.
• Governance and process improvement: Develop and maintain governance processes, documentation, and operating procedures; check that internal teams and agencies follow agreed process; find ways to simplify and improve.
• Cross-functional partnership: Partner across Marketing, Procurement, Finance, Legal, and agency teams to align priorities, manage deliverables, and resolve day-to-day challenges.
• Strategic communication: Prepare clear, executive-ready reports and presentations on agency strategy, performance, investment, and governance.
• Change management: Support the rollout of new agency management routines, governance, and tools through documentation, communication, and team training.

Requirements

• 2–5 years in agency management, marketing operations, or a related business function required
• Bachelor's degree required
• Experience working with marketing agencies, media agencies, or large vendor ecosystems, ideally within a holding-company structure
• Familiarity with agency operating models, Scope of Work development, or contract management
• Familiarity with agency compensation and fee models, including incentive design
• Experience supporting cross-functional work involving multiple stakeholders and external partners
• Strong analytical skills; able to interpret data, spot trends, and turn them into actionable recommendations
• Strong written, verbal, and executive presentation skills, with the ability to communicate well with both internal stakeholders and external agency partners
• Strong relationship, facilitation, and problem-solving skills, and comfort staying neutral when interests conflict
• Comfort navigating ambiguity in a fast-paced, evolving environment

Preferred

• Experience building dashboards, scorecards, or in KPI monitoring & management
• Experience with procurement, sourcing, or vendor management processes
• Knowledge of marketing operations or integrated marketing practices
• Experience leading process improvement or operational change
• Sound commercial and financial judgment; experience with budgets, financial reporting, or commercial analysis

Benefits

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.